Fostering
Customer-Focused Innovations
by Virgil Woolridge, Business and Industry Specialist,
University of Missouri Extension
Customers buy from businesses with which they enjoy interacting.
Successful businesses continually look for ways to stay in touch with
their customers and to improve their customer relations.
Taking Care
of Your Internal Customers
byKevin Baitto, Business and Industry Specialist,
University of Missouri Extension
Established internal processes, training, measuring performance
and improvement strategies are all important to orienting and expecting
your staff to recognize their internal customers. When employees recognize
who they serve within the organization, and treat them as a high priority
like an external customer, performance improves and employee satisfaction
and loyalty increase.
Thank You and Farewell!
Announcement: This is the final issue of the Creating
Quality Newsletter.
Tips
for Trade Shows
by Jackie Rasmussen, Business and Industry Specialist,
University of Missouri Extension
Regardless of your industry, there are probably some
regional or national trade shows designed to showcase your product or
services. Attending these events provides an opportunity to gather market
information, network with competitors, court new customers, and generate
product sales. Important preliminary planning cam maximize the potential
for payoff.
Media
Relations 101
by Frank Fillo, Director of Cooperative Video Group,
University of Missouri Extension and Greg Horstmeier, News Director,
University of Missouri Extension
Getting your business into the local media can be an
effective way to increase awareness of you and your products or services.
This primer will help show you ways to get to know the media in your
area and to build positive relationships.
Rebuilding
Iraq - Opportunities for Missouri Business?
by Willis Mushrush, Business and Industry Specialist,
University of Missouri Extension
Companies from 63 coalition and troop-contributing countries
are eligible to compete as prime contractors on the U.S.-funded contracts
to help rebuild Iraq. Although many Missouri businesses may not have
the capability to be awarded the prime contracts in reconstruction business
opportunities, many could become subcontractors or suppliers.
Missouri
Vendors to be Given Preference
by Rick Sparks, Business and Industry Specialist,
University of Missouri Extension
Governor Holden signed an executive order in December
2003 giving Missouri vendors preference when bidding on products and
services to be supplied to Missouri state agencies. Unsuccessful past
bidders may want to try again now.
What, Me Worry?
by Rick Sparks, Business and Industry Specialist,
University of Missouri Extension
A discussion of job stressors, working conditions that
can cause stress and remedies.
Balancing
Work and Family - Issues of Today's Changing Work Force
by Jackie Rasmussen, Business and Industry Specialist,
University of Missouri Extension
The work and family responsibilities balancing act creates
stress in the family and affects businesses by reduced productivity,
absenteeism, low morale, accidents and more. To thrive, businesses need
to look for economically feasible ways to support employees struggling
with this balance.
Exit Strategies
by Mary Paulsell, Assistant Director, Missouri Small
Business Development Centers
There may come a time when a business needs to be closed,
but this doesn't necessarily need to be a negative experience. A variety
of positive strategies for planning to exit a business are presented.
Newsletter archives: 2004
| 2003
| 2002
| 2001
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