Missouri Small Business Development Centers  

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Thursday, August 07, 2008    
 
 
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Creating Quality is a monthly newsletter for manufacturers. It contains short articles on management, personnel, team building, financing, business assessment, international markets, productivity, and regulations.
 
     

Project Management
by Kevin Baiotto, Business and Industry Specialist, University of Missouri Extension
With a sincere effort to communicate, motivate and celebrate, project managers can move teams to completion of even the most daunting tasks.

Small Business Owners Often "Held Hostage" by Employees
by Danielle Rodenbough, principal of Trouble at Work?
Entrepreneurs sometimes feel like they are "held hostage" by an employee who has generated business, become well-acquainted with customers and understands company operations. Certain signals can help assess the likelihood of a "hostage" situation allowing the business owner to take action to protect the business.

The Problem of Employee Theft
by Mary Paulsell, Assistant Director, Missouri Small Business Development Centers
A look at the many forms employee theft may take with ways to prevent it and manage it should suspicions arise.

Creating Customer Loyalty and Longevity
by Jackie Rasmussen, Business and Industry Specialist, University of Missouri Extension
Strategies that will retain customers and turn them into advocates and referral sources for your business.

How Well is Your "Open Door" Policy Working?
by Rick Sparks, Business and Industry Specialist, University of Missouri Extension
What is a true open door policy and how can you implement it in your business?

You've Got Mail - Have You Checked Your Office Email Policy Lately?
by Virginia Wilson, Business and Industry Specialist, University of Missouri Extension
Setting rules for the personal use of email at work may help improve productivity and avoid misunderstanding. By stating what is considered as inappropriate email content you can minimize the risk of lawsuits and liability.

A MO PTAC Success Story
by Greg McMullin, Procurement Specialist, Missouri Procurement Technical Assistance Centers
A study of one Missouri business that utilized the bid matching capabilities offered by the Missouri Procurement Technical Assistance Centers, winning a government contract.

Changing the Culture in your Business
by Willis Mushrush, Business and Industry Specialist, University of Missouri Extension
To respond effectively to ever-changing demands, organizations must be prepared to change constantly. One key to successful organizational change is to involve employees in the process.

Trust is Key to Accomplishing Mission
by Cassy Venters, Program Coordinator, University of Missouri Extension Business Development Program
Trust is important in the workplace for high productivity, low turnover and to accomplish the mission. Methods for developing trust are discussed.

Is Your Workplace Safe?
by Rick Sparks, Business and Industry Specialist, University of Missouri Extension
A sound safety and security program requires a commitment by management. Effective programs include an assessment of the workplace, a proposal for correcting deficiencies, employee education and training, recordkeeping and evaluation.

Is Your Business Flirting With Disaster?
by Barbara Cunningham, Business and Industry Specialist, University of Missouri Extension
Small business owners and managers should take the time to develop a documented disaster plan. This article explores a variety of disaster concerns to consider planning for.

Finding and Keeping Good Employees
by Mary Paulsell, Missouri Small Business Development Centers
Considerations for finding employees that are a good fit for your business plus tips for retaining them by creating a good work environment.

The Employee Handbook - a Necessary Evil for Small Companies
by Danielle Rodenbough, principal of Trouble At Work (TAW), a Human Resources Consulting firm, in Leawood, Kansas
A discussion of the benefits and key reasons why small businesses need a handbook.

Ignoring Employee Conflicts can be Dangerous
by Danielle Rodenbough, principal of Trouble At Work (TAW), a Human Resources Consulting firm, in Leawood, Kansas
Work conflicts can damage careers and interfere with teams if left unresolved. Acknowledging and addressing the conflict effectively is part of a manager's responsibility and duty.

The Missouri Recycling Market Development Program
by Rick Sparks, Business and Industry Specialist, University of Missouri Extension
The MMDP offers valuable resources to businesses that can benefit from using recyclables in the manufacturing process. Businesses taking advantage of the program may be eligible for financial incentives, technical assistance and information services.

Dealing with Military Call-Ups in the Work Place
by Mary Paulsell, Missouri Small Business Development Centers
Small business owners or managers are advised to become reacquainted with policies regarding military leave and reemployment rights. This article also reviews some of the financial assistance available from SBA.

America at War: Attitude Makes a Difference
by University of Kentucky Cooperative Extension Service - Sam Quick, Ph.D., Human Development and Family Relations Specialist; Carole Gnatuk, Ed.D., Child Development Specialist; and Alex Lesueur, Jr., M.S.L.S, Staff Support Associate
Tips for taking care of yourself and adjusting your attitude during war time.

Raising Capital in Missouri - Part 1
by John Parfet, Business and Industry Specialist, University of Missouri Extension
Raising capital is a continual challenge for business owners. Possible solutions are reviewed in this article, including the MIR program offered by the Missouri Securities Division.

Raising Capital in Missouri - Part II
by John Parfet, Business and Industry Specialist, University of Missouri Extension
There is a source of seed funding to support critical early-stage research and development of intellectual property from the federal government. An option for Missouri entrepreneurs seeking to raise capital for an R&D effort is to look into the Small Business Innovation Research (SBIR), accessible via MoFAST services.

The Balanced Scorecard for Small Business
by Jackie Rasmussen, Business and Industry Specialist, University of Missouri Extension
The Balanced Scorecard is a tool that improves communication, empowers people to make informed decisions and aligns work throughout the company. By reinforcing behaviors that are important to reach your company's goals and providing a time-efficient means to evaluate progress toward strategic goals, the scorecard allows you to monitor your company's business health.

Making the Good GREAT!
by Jackie Rasmussen, Business and Industry Specialist, University of Missouri Extension
The SMART Self-Assessment is an intensive course that will help owners and managers understand how to analyze their company using the Criteria for Performance Excellence, the acknowledged best measure of management performance in the business world. The Criteria are now adapted to meet the needs, conditions and environments of small businesses.

Characteristics of an Effective Team
by Rick Sparks, Business and Industry Specialist, University of Missouri Extension
Successful teams are empowered to establish a team's goals, make decisions about how to achieve goals, undertake the tasks required to meet them and to be accountable for results. A dozen effective team characteristics are reviewed in this article.

Regional Planning Commissions Provide Valuable Resources For Economic Development
by Willis Mushrush, Business and Industry Specialist, University of Missouri Extension
Regional planning commissions, with activities based on local needs, provide tremendous resources to community and economic developers as well as to individuals that need technical assistance in project development. Some have low-interest loan funds available to businesses.

The Enterprise Zone Tax Benefit
by Rick Sparks, Business and Industry Specialist, University of Missouri Extension
Missouri's enterprise zone tax credit program facilitates expansion of businesses in the state's 66 enterprise zones by providing state income tax credits to a business based on the number of new jobs and amount of new investment created at the qualifying facility. The business may earn credits based other criteria, including jobs and investment.

Seed Capital Funding Cycle
by John Parfet, Business and Industry Specialist, University of Missouri Extension
Many businesses fail because of improper planning and understanding of capital. Taking time to develop plans and understand capital needs throughout the different stages of the business can help lead to a successful business venture.

What do Business Success and Understanding your Financial Statement have in Common?
by Rayanna Anderson, Asst. Director, Southwest Missouri State University Small Business Development Center
One of the key contributors to success is an owner's ability to understand financial statements. Making it in today's business world is more than looking at the bottom line occasionally. It involves understanding and interpreting what the income statement, balance sheet and what key financial ratios really mean and using that information to make informed business decisions.

Lease vs. Purchase Considerations
by Rick Sparks, Business and Industry Specialist, University of Missouri Extension
Before making a decision whether to lease or purchase capital equipment, you may want to perform some calculations. Intelligent cost analysis can help lead to sound decisions.

USDA Rural Development Financing Programs for Business
by Willis Mushrush, Business and Industry Specialist, University of Missouri Extension
A short synopsis of the many business resources available to promote business growth and opportunities through the United States Department of Agriculture (USDA).

Foundations to Marketing
by Chris Bouchard, Program Specialist, Missouri Small Business Development Centers
Marketing is one aspect of running a business that companies know is important but find challenging to implement effectively. Your ability to systemize these processes so that they can be regularly evaluated and improved, is a key to marketing success.

A Do-It-Yourself Approach to Market Research
by Gwen Richtermeyer, Ph.D.
Doing market research can be a daunting endeavor if you think you have to answer all the questions and get all the information you want. If you tackle it one small piece at a time and devote some resources to increasing your knowledge, you be pleasantly surprised at how much you learn about your product, customer and industry.

Newsletter archives: 2004 | 2003 | 2002 | 2001


The University of Missouri Extension Business Development Program has offices located throughout Missouri. Staff can help with your small business success.

Appointments may be made for confidential no cost or low-cost consultations with business development specialists by contacting your local office. Training programs and assessment tools are also available, bringing the latest technological developments to Missouri businesses.

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